Refund Policy

Last updated: May 2026

1. Overview

Thank you for choosing Finlive, operated by Elexor Technologies Pvt. Ltd.

This Refund Policy applies to Finlive subscriptions, renewals, beta access, paid plans, add-ons, and any future paid transactions.

Unless required by applicable law, paid Finlive transactions are generally non-refundable and non-exchangeable. Refunds may be reviewed on a case-by-case basis.

2. Free Trial

Finlive may offer a 10-day free trial during beta or early access.

If no payment is collected during the free trial, no refund applies. If a paid subscription starts after the trial, the refund rules in this Policy will apply to the first paid transaction.

Free trial availability, duration, and included features may change at any time.

3. Subscription & Billing

Finlive may offer monthly, annual, or custom paid plans.

By purchasing a paid plan, you agree to the pricing, billing cycle, included features, and subscription terms shown at checkout or communicated during signup.

Subscription fees may cover access to QuickBooks Online connection, WhatsApp finance chat, financial answers, scheduled reports, beta features, or other Finlive functionality.

4. Refund Eligibility

Refund requests may be considered in the following situations:

Eligible Situation	Explanation
First paid transaction	You request a refund within the applicable refund window after your first paid charge.
Duplicate charge	You were charged more than once for the same subscription or transaction.
Billing error	The charged amount does not match the plan or invoice shown at checkout.
Verified access issue	You paid for Finlive but could not access core paid features due to a verified issue caused by Finlive.
Legal requirement	Applicable law requires a refund or withdrawal right.

First paid transaction

You request a refund within the applicable refund window after your first paid charge.

Duplicate charge

You were charged more than once for the same subscription or transaction.

Billing error

The charged amount does not match the plan or invoice shown at checkout.

Verified access issue

You paid for Finlive but could not access core paid features due to a verified issue caused by Finlive.

Legal requirement

Applicable law requires a refund or withdrawal right.

Refunds are reviewed case by case and are not guaranteed unless required by law.

5. Non-Refundable Situations

Refunds may not be provided in the following cases:

Non-Refundable Situation	Explanation
Change of mind	You decide you no longer want to use Finlive after payment.
Unused subscription	You paid but did not use the service.
Missed cancellation	Your subscription renewed because it was not cancelled before renewal.
Third-party issue	The issue was caused by QuickBooks Online, WhatsApp, Meta, your bank, internet provider, or another third-party platform.
Incorrect QuickBooks data	Finlive depends on your connected QuickBooks Online data. Incorrect or incomplete data does not automatically qualify for a refund.
Account misuse	Your account violated Finlive’s Terms & Conditions or acceptable use requirements.

Change of mind

You decide you no longer want to use Finlive after payment.

Unused subscription

You paid but did not use the service.

Missed cancellation

Your subscription renewed because it was not cancelled before renewal.

Third-party issue

The issue was caused by QuickBooks Online, WhatsApp, Meta, your bank, internet provider, or another third-party platform.

Incorrect QuickBooks data

Finlive depends on your connected QuickBooks Online data. Incorrect or incomplete data does not automatically qualify for a refund.

Account misuse

Your account violated Finlive’s Terms & Conditions or acceptable use requirements.

6. Technical Issues

If you experience a technical issue with Finlive, contact us first so we can investigate and try to resolve it.

A refund may be considered if a verified Finlive-side issue prevents access to core paid features and cannot be resolved within a reasonable time.

Refunds may not apply where the issue is caused by third-party outages, unsupported regions, incorrect account setup, inaccurate QuickBooks data, user-side configuration, or third-party platform limitations.

7. Cancellation

You may cancel your subscription to prevent future billing.

Cancellation does not automatically refund previous payments.

Unless otherwise stated, after cancellation your access may continue until the end of the current billing period.

If you cancel during a free trial, your access may end at the end of the trial or immediately depending on the account setup.

8. Chargebacks & Payment Disputes

If you believe there is a billing issue, please contact us before raising a chargeback or payment dispute.

If you initiate a chargeback or payment reversal, your Finlive access may be temporarily suspended while the matter is reviewed.

We may provide transaction records, usage details, account information, and relevant policy details to the payment provider as part of the dispute process.

9. Refund Processing

If a refund is approved, it will usually be processed to the original payment method where possible.

Approved refunds are typically initiated within 14 business days after approval. The final time for funds to appear may depend on your bank, card provider, payment processor, region, or currency.

Payment processor fees, currency conversion fees, bank charges, or card network charges may not be refundable.

10. Contact

To request a refund or ask a billing question, contact us at:

Elexor Technologies Pvt. Ltd.

Email: hello@finlive.ai

Website: finlive.ai

Please include your name, business name, account email, payment date, invoice or receipt ID, and the reason for your refund request.

Last Updated on May, 14, 2026

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